Shipping & Returns Policy

At MyJet Luxopedics, we are committed to producing quality products through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy from us with confidence. Please review our shipping and return policies below.

Refunds, Returns, Cancellations, and Exchanges

All returns, refunds, cancellations, and exchanges require prior authorization and must be approved by MyJet Luxopedics within 5 business days of receipt by the customer.

• Canceled orders are subject to a 25% cancellation fee.
• Returned orders are subject to a 25% restocking fee.
• Electrical items, upholstery items, special orders, and custom reupholstery are not refundable.
• Special materials, equipment, and tools required to complete a custom order are nonrefundable.

To ensure fairness and transparency, these rules apply strictly to all past, present, and future customers.

Returned items must be unused and in resalable condition. Refunds will be issued within 30 days of equipment return. Shipping and handling charges will not be refunded. Shipping costs for returning, canceling, or exchanging products are the customer’s responsibility.

Refunds (If Applicable)

Once we receive and inspect your returned item, we will notify you via email whether your refund request has been approved. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a specified number of days.

Late or Missing Refunds:

• Check your bank account again.
• Contact your credit card company or bank, as processing times can vary.
• If you still haven't received your refund, contact your bank. Processing times may delay the refund.
• If you've done all of this and still haven’t received your refund, please contact us at info@myjetpillow.com.

Sale Items (If Applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, email us at info@myjetpillow.com and send your item to:
MyJet Luxopedic Pillow, 13016 Beech Street, Odessa, FL 33556.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, and they will be notified of your return.

Shipping for Returns

To return your product, mail it to:
MyJet Luxopedic Pillow, 13016 Beech Street, Odessa, FL 33556

You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Website Order Processing

The typical processing and handling time for items purchased through our website is 5-7 business days. Refurbished, special, and made-to-order equipment can take 2-4 weeks to complete. Customers will receive order confirmations and approximate shipping dates within 3-4 days of placing an order. We do not process or ship orders on weekends or holidays.

Shipping Policy

MyJet Luxopedics is based in the United States. Shipping costs calculated during checkout may differ from actual shipping costs at the time of sale. Our online shipping rates are based on shipping within the Contiguous United States and to commercial locations. Shipping to U.S. residential locations and international destinations may incur higher costs. Additional shipping fees, if applicable, must be paid before the shipment is released.

Freight Shipping

Door-to-Door delivery includes pallet delivery to the customer's location and a 24-hour delivery pre-call. Pallets will be placed at the loading dock or ground floor entry. It is the customer’s responsibility to remove the equipment from the pallets after delivery. Any additional freight shipping fees must be paid before shipment is released.

International Buyers

We ship via FedEx International Ground and International Freight. International customers will be contacted to discuss freight shipping options and costs. Import duties, taxes, and additional charges are the buyer’s responsibility and are not included in item prices or shipping costs. Please check with your country’s customs office for potential additional costs prior to purchasing.

This combined Shipping & Returns policy now includes all the necessary information for your website while keeping it organized and customer-friendly.