GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available, and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes MyJet Luxopedic to import the goods on his behalf. Further, the consignee/buyer agrees MyJet Luxopedic may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on several factors, standard domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process. 

SHIPPING TIMELINES

Please note that orders to US destinations may take 1-5 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

The estimated timelines for transit and delivery once your order is processed are as follows:

DOMESTIC SHIPPING

UPS Ground: 1-5 Business days

UPS 2^nd Day Air:  2^ND Business day delivery by the end of day

UPS Next Day Air: Next Business day delivery by the end of day

INTERNATIONAL SHIPPING

UPS Worldwide Saver:

Delivery by end of day

Next business day delivery to Canada and for documents to Mexico

2nd business day delivery to Europe and Latin America

Delivery within 2-3 business days to Asia

UPS Worldwide Expedited:

Delivery in 2 business days to Canada

Next business day delivery to Canada and for documents to Mexico

Delivery in 3-4 to Europe

Delivery in 4-5 to Asia and Latin America UPS Standard

Day-definite delivery based on origin and destination

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from myjetpillow.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

MyJet Luxopedic does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.